About

Hello! I am Anne.

I am an IT professional with over 7 years of experience in the industry. Presently, I work as a level 3 support of UNIX-managed systems including AIX, RHEL, Oracle Linux, Solaris and HP-UX. I maintain both hardware and software. I also have relevant experience in customer-facing roles as I used to spearhead IT project implementations and performed account management responsibilities.

Basic Information
Age:
28
Email:
mralasinas@gmail.com
Phone:
+63949999999
Address:
North Susana Executive Village, Quezon City
Language:
Filipino, English
Professional Skills
AIX
80%
VMWare
75%
RHEL
60%
HP-UX
30%
Solaris
50%
Account/Project Management
70%
Certifications
Work Experience

October 2014 - Present

Telus International Philippines, Inc
Senior Systems Administrator Specialist

Provides Tier 3 level of support to maintain systems and troubleshoot issues in different UNIX platforms which include AIX, RHEL, Oracle Linux, VMWare, Solaris and HP-UX.

Fulfills user requirements and implements scheduled change requests which include configuration changes, system tuning, application of OS patches, management of user accounts, firmware updates, software installation.

May 2011 - September 2014

IBM Philippines, Inc.
Technical Solutions Support Specialist

Assumed 3 roles in this position simulataneously:

1) IT Specialist - AIX
Performed high-level problem isolation and troubleshooting on IBM AIX operating system platform

2) Account Manager
Acted as single point of contact for post-sales related concerns covering over 20 of IBM's largest clients in the country.

3) Project Manager
Spearheaded IT project implementations such as hardware setup, software installation and configuration, system migration, and relocation services.

September 2010 - February 2011

IBM Philippines, Inc.
Junior Technical Support

An intern assigned in the Maintenance and Technical Support Services (MTSS) project designed and developed by IBM for one of the biggest banks in the Philippines;

Assisted in providing technical support to users of various technology such as printers, network, desktops, and laptops;

Responsible for Remedy Incident Management System which included monitoring service requests, providing status updates, and ensuring customer satisfaction before ticket closure

Education

2017 - Present

Master's Degree
Master of Information Systems

University of the Philippines Open University

Diliman, Quezon City

2008 - 2011

Bachelor's Degree
Bachelor of Science in Information Technology

Mapua University

Gil Puyat Ave., Makati City