Hello! I am Anne.
I am an IT professional with over 7 years of experience in the industry. Presently, I work as a level 3 support of UNIX-managed systems including AIX, RHEL, Oracle Linux, Solaris and HP-UX. I maintain both hardware and software. I also have relevant experience in customer-facing roles as I used to spearhead IT project implementations and performed account management responsibilities.
VMWare Certified Associate 6 - Data Center Virtualization
Issued on: December 2017
Certification Authority: VMWare
IBM Certified System Administrator - AIX 7
Issued on: December 2015
Certification Authority: Pearson VUE
ITIL V3 Foundation Certified
Issued on: June 2014
Certification Authority: EXIN
October 2014 - Present
Provides Tier 3 level of support to maintain systems and troubleshoot issues in different UNIX platforms which include AIX, RHEL, Oracle Linux, VMWare, Solaris and HP-UX.
Fulfills user requirements and implements scheduled change requests which include configuration changes, system tuning, application of OS patches, management of user accounts, firmware updates, software installation.
May 2011 - September 2014
Assumed 3 roles in this position simulataneously:
1) IT Specialist - AIX
Performed high-level problem isolation and troubleshooting on IBM AIX operating system platform
2) Account Manager
Acted as single point of contact for post-sales related concerns covering over 20 of IBM's largest clients in the country.
3) Project Manager
Spearheaded IT project implementations such as hardware setup, software installation and configuration, system migration, and relocation services.
September 2010 - February 2011
An intern assigned in the Maintenance and Technical Support Services (MTSS) project designed and developed by IBM for one of the biggest banks in the Philippines;
Assisted in providing technical support to users of various technology such as printers, network, desktops, and laptops;
Responsible for Remedy Incident Management System which included monitoring service requests, providing status updates, and ensuring customer satisfaction before ticket closure
2017 - Present
University of the Philippines Open University
Diliman, Quezon City
2008 - 2011
Gil Puyat Ave., Makati City